Home » FAQs

Do you offer free remediation quotes?

Yes, we offer free quotes for all services. Filling out our contact form on our Contact page will help us understand the nature of your potential service request, and will expedite the process of getting a quote to you.

Fire Damage

The Fire Department recommended that we board up our home (or business). Is that something that you can do?

Yes, we can. NZRRS has trained board up crews to make sure that your home or business is secure after the fire has been put out.

Our fire was not very big. Can we clean it up ourselves?

For best results, do not try any self-cleaning without first consulting an expert. While building materials that may have been directly affected by the fire can sometimes be easily identified, in most losses it is the smoke and soot clean up . Even small fires can cause major damage to your personal belongings and your home and leave lingering odours if not cleaned up professionals.

The fire department put out the fire but now we have a lot of water in the house. What should we do?

Water damage resulting from a fire is very common, and we will employ all of our expertise in water restoration and structural drying into our work plan for your fire loss. It is our job to ensure that you don’t have water damage or mould issues.

Can my family stay in our home during the restoration effort?

This will depend on the scope of damage, layout of your home.

How long will the clean-up and restoration process take?

This obviously depends on the size and scope of your loss.

Water Damage

How long until mould starts to grow after a leak or flood?

Generally, mould/fungal growth can occur in as little as 24-48 hours. It is incredibly important to call and have a professional water damage restoration company (like us) begin to dry the area out as soon as possible.

Is it OK to keep your equipment running or do I need to do something with it?

The equipment we use is capable of running for days without being turned off (it will not overheat), and unless we advise you otherwise, it is best to leave it on and running at all times until the job is completed. Our service technician will check on the equipment and job progress each day, moving and adjusting equipment as needed.

How will you know when everything is dry?

We use sophisticated digital moisture meters designed to specifically check for proper moisture content in various types of building materials. Some materials will take on more water than others, and some materials can be more challenging to dry.

How long will the dry out take?

Typical drying times for residential water losses range from 3 to 5 days. If materials have been exposed to water over a long period of time it may take longer.

What is going to happen with my damaged furniture and/or contents?

We will do our best to restore your contents to a pre-loss condition. Some items, when exposed to water for a period of time, become permanently damaged (i.e. they will never be the same). Other items may simply need to be disinfected and moved to high ground. Soft goods like clothing, bedspreads, drapes can be sent to a laundry service that we can arrange for you. Another point is, there are different levels of contamination with water (see Categories of Water), and that will factor into the equation of what can be saved and what should be replaced. We will work with you throughout the loss, setting aside items that we feel cannot be effectively restored so you can make a list to turn into your insurance adjuster. Your Adjuster will then determine a reimbursement for your items according to the terms of your policy.


When do i need Biohazard Clean-up services?

Any time you need something in your home cleaned that could involve exposure to biohazards, you need to hire professional. This can include things like blood and other bodily fluids at a crime scene and animal infestations hat are associated with hoarding.

Why can’t i just be careful while cleaning?

It is extremely dangerous to clean up things that could expose you to bloodborne pathogens or other biohazards without the proper safety equipment. Likewise, a lack of knowledge about avoiding transmission could leave you vulnerable.

Will the area be safe after the cleaning process?

Our main priority is to completely restore the scene to its natural state and make it safe to enter and use. We will not only remove all biohazard materials and any visible stains left behind, but also the odours that may linger.

How long does crime scene clean-up take?

The time it will take to restore the scene depends on the extent of the work needed and will differ from case to case.  Most crime scene will be assessed by our team and provide the client with a complete plan of action including a timetable for when you can expect the work to  be done.

Mould Remediation

What is mould?

Mould is a fungus. It can be present in both outdoor and indoor environments and is generally the result of wet or poorly ventilated areas, which are continuously damp. It needs water to grow, as well as food, oxygen and a warm temperature and produces microscopic particles which can become airborne and then inhaled by humans and animals.

What does mould look like?

Mould can be black, grey-brown, grey-green or white in colour. It can appear as clusters of small blackspots, or can look white and thread-like.

What are the most common indoor moulds?

  • Alternaria
  • Aspergillus
  • Cladosporium
  • Penicillium
  • Stachybotrys

How much does Certified Mould Remediation cost?

The amount of labour, the industrial equipment needed, the length of time needed to complete the project, as well as, the square footage of the area will determine the overall cost of a remediation project. Our remediation specialist determine these factors.

How long does Certified Mould Remediation take?

The overall length of time needed to complete a remediation project will be depending on severity of the contamination.


Can my family and l remain in my property (safely) when remediation takes place?

Yes, if only a portion of the property is determined to be contaminated, then this area can be safely separated off from the rest of the house during the remediation process. However ,if a property is determined to have widespread contamination throughout the entire house, the property owners may need to temporarily vacate the property in order to facilitate the cleaning process.

What do I do with my personal items that have been effected by the mould/fungal contamination?

There are multiple variables that will need to be considered by each individual when deciding what to do with their personal items that may have become contaminated. Important factors include: the quantity and type of mould contamination determined in the area, whether there is visible mould growth seen on the personal items.

What is a Negative Air Machine and Negative Air Pressure?

A Negative Air Machine (also called a HEPA air scrubber) is a high powered air filtration device that draws large amounts of air through multiple filters (to include a HEPA filter) in order to capture airborne particles (like mould spores). A HEPA air filter will capture 99.97% of airborne mould/fungal spores that pass through it. This is an important piece of equipment when utilized during the Certified Mould Remediation process.

Negative Air Pressure is the act of producing a slight vacuum effect within a specific area of the house in order to help prevent airborne mould spores from being sent into adjacent areas of the property.

How do I know that the remediation job was done properly?

Typically, we recommend that post remediation testing be performed by Independent company to help determine whether the remediation process has been successful. If the property owner or client decides that they do not want post remediation testing performed, Final Clearance will be determined by an olfactory and visual inspection.

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Call - 0800 697 775